Frequently Asked Questions
What Are Your Products Made of?
Our soaps use natural soap bases made the old-fashioned way, with simple and fine quality oils as main ingredients, and as natural as possible. They contain sustainable food-grade oils (except goat's milk soaps), and added kosher glycerin. The ingredients are hypo-allergenic, non-comedogenic, biodegradable, no animal testing, gluten-free, soy-free, non-GMO, and no SLS or SLES are used in any of our soaps.
In addition, all of our products are scented with essential oils only, we never use synthetic fragrance oils. As a result, our soaps are free from many of the synthetic additives that you'll find in many other commercial soaps.
As for our salts and balms, they are made with 100% natural ingredients.
You can see all the ingredients listed in the Product Description section of each product.
What Are the Sizes Available for Your Products?
Our products come in various sizes that allow you to try and experience them at their freshest status. Here are the typical sizes for our main products:
Soaps:
- Standard soaps: approximately 3 - 4 oz;
- Mini soaps: approximately 1 - 2 oz. (Most of our mini soaps are presented in a set of 3 soaps, with total weight around 5 - 6 oz.)
Bath Salts:
- Standard size: 4 oz jar
- Sample size: 1.2 oz tube
Lip balms:
- Standard size: .2 oz tube
Please note the color and weight of our products may vary slightly because they are handmade. For the size or weight of each product, please check Product Description in the product listings.
What Payment Methods Do You Accept?
We accept a wide range of payment methods, including but not limited to:
- Major credit cards: Visa, Mastercard, American Express, Discover, JCB, Diners Club, Elo and
- PayPal, Apple Pay, Google Pay, Shop Pay etc
How Much Does Shipping Cost?
We offer Standard Shipping and Expedited Shipping for US domestic orders. For details, please refer to our Shipping Policy.
How Do I Track My Order?
Once your package ships, you will receive a shipping confirmation email with tracking information.
What If I Am Not Satisfied With The Order I Received?
Our goal is to bring smiles to you with these fantasy self-care products. If you don't enjoy the product for any reason at all, we have our Smile Guarantee Return Policy to address and resolve your concern. Please reach out to our customer service.
How do I order custom products or bulk products?
Most of our products are offered with multiple options in color or scent. If you would like a custom order for your special occasion, or bulk/wholesale order, please use Contact Us form and provide details, we will be happy to fulfill your fantasy order!